Privacy Policy

Our Responsibilities:

As a responsible on-line retailer we take our responsibilities towards your privacy very seriously. We would therefore like to be very clear about what information we store about you, what we don’t, what we share with third parties and why, and how we handle the security of this information.

Your Personal Information

If you want to browse our store you can do so without the need to provide any personal information. Only when you want to buy do you need to register. At this point we then ask you for personal information.

What do we store?

When you register with us we need the following information:

  • Full Name
  • Home Address (Billing Address – must be the address that is held with your card issuer)
  • Telephone Number
  • Email Address
  • Newsletter Preference
  • Other Addresses (Delivery Address – only if you have placed an order that you need delivered to an alternate address)

All of this information is stored on our secure servers and all communications are encrypted using the latest technology available (128bit SSL). This means that the only people who see this information is you and us. None of the information that you send over the Internet can be seen by anyone else.

What do we not store?

We don’t store any further information about you. It’s that simple. All payment or financial information is stored with payment providers who have well established and published security procedures.

How is your information used?

We use your information for two purposes only:

1. Account Management

We need to store information about you so that we can maintain a good professional relationship and ensure that we send the items you buy to the correct location. We will also, from time to time, send out service and marketing announcements that relate directly to The Beauty Retreat. You will not be able to opt out of the service announcements, but if you do not want to receive the marketing announcements or other promotional material then please opt out by unchecking the box in your account details.

2. Fraud Prevention

We are legally obliged to ensure that customers buying from our site are who they say they are. We are therefore required to pass some personal information to the following third parties to help prevent fraud:

Payment Service Providers

Your card issuer

The information we provide is your Name and Billing Address and these are checked with your card issuer to ensure that they match. Your security code and any 3D Secure (Verified by Visa and MasterCard Secure Code) information that you provide when entering your card payment details are used to confirm the payment.

We will never provide, free of charge or otherwise, your information to any other third parties for any reasons other than those mentioned above. We will never allow your information to be used for direct marketing of any type by anyone.


If you want to just browse The Beauty Retreat shop, but you don’t want to buy or store anything in your basket, then you don’t need to enable them. If you want to shop and buy then cookies must be enabled. What are cookies, what information do they contain and why are they necessary? All of this information is provided below.

What are Cookies?

Cookies are small text files that are stored on your computer by some web servers. They can contain anything that the website wants to store on your machine. Some unscrupulous sites use what are known as Tracking Cookies which are generally accepted to be Spyware and are for their benefit not yours. Many web sites use cookies as a temporary store of information and use it to improve your browsing experience. Some of these cookies can remain on your machine for a long time. They may expire years into the future.

The Beauty Retreat shop is what is known as a Session Cookie. This is a text file that contains a Session ID which is basically a very long and meaningless code, that enables us to remember what you’ve added to your basket and when you’re logged into your account. As soon as you leave our website and shut down your web browser this cookie is no longer used.

What do Cookies contain?

Cookies can be used to store many types of information. Unscrupulous sites store personal information that helps them track which sites you have visited and what products (if buying) you have looked at. This enables them to build up a profile of your browsing habits and directly market what they are selling to you. Other sites store temporary information to enable them to operate their sites correctly or improve your browsing experience. None of this information would be able to be used by anyone else.

The Beauty Retreat only stores the Session ID and nothing else at all.

Why are Cookies necessary?

Cookies help web sites to manage their content and usability. They can help maintain good access speeds to sites and they can improve your experience. They are necessary to most sites. If you have concerns about cookies then down load and use a web browser such as Firefox which enables you to allow all sites to store cookies but enables you to choose to remove them all when you shut down. Some other web browsers don’t provide this functionality. Below are links to some free to use browsers including Firefox.

How do we secure your information?

We have a full set of protocols to ensure that we secure all of your information and any information you send to us.

How are the servers secured?

All of the information we hold about you is stored in a secure database on our web server. This information can only be accessed by you logging on to your account through the website or by a member of our team through the administration system. There is no other way for people to access this information. The server is ‘behind’ a firewall which prevents unauthorized access from anyone who would want to try to break into the system. In addition the database on the server is further protected by requiring a username and password to be able to access the information stored within.

How are our systems secured?

Each of the computers we use at our offices are fully protected using Firewalls, Anti-Virus and Anti-Spyware software. These are constantly updated and maintained and prevent unauthorized access to the computers my malicious computer users, computer viruses and spyware applications.